From AS-IS Process Discovery to TO-BE Design
Syntellify
AS-IS discovery answers 'what is actually happening.' Root cause analysis answers 'why.' TO-BE design answers 'what should happen instead' — and only then does it make sense to talk about automation.
Skipping straight to automation without this sequence tends to automate the wrong process. Syntellify treats AS-IS → Pain Points → Root Causes → TO-BE → Business Rules → Automation as one connected chain, not five separate exercises.